Frequently Asked Questions
Are you a factory or trading company?
We are a professional factory that has been focusing on motors and accessories for more than 12 years.
What about the product warranty?
We offer a 12-month warranty period as a quality guarantee for our products.
How is your customer service structured?
We provide comprehensive pre-sale, in-sale, and after-sale services. Our core principle is long-term cooperation and customer-first service.
What are your terms of delivery?
Generally, we ship under FOB terms, but we can also offer solutions for CNF, CIF, and DDP based on your specific requirements, including door-to-door service.
What is the standard delivery time?
Typically, delivery takes between 20 to 30 days after receiving your payment in advance.
What types of motors do you specialize in?
We specialize in various brands and types including Permanent Magnet Motors, Reluctance Motors, Frequency Converters, and Soft Starters.
RedCat Motors
