Frequently Asked Questions
What certifications do your motors have?
We hold comprehensive certifications suitable for major global markets, including the USA, Canada, Australia, and various European countries, ensuring compliance with international safety and quality standards.
What is the warranty period for these explosion-proof motors?
All our aluminum housing motors come with a 2-year guarantee period, reflecting our confidence in the product's durability and performance.
How long does it take for samples and mass production?
Typically, the lead time for both samples and mass production is approximately 7-15 days, depending on the order specifications and volume.
What is the standard packaging for international shipping?
To ensure safe transit, we use a protective plastic bag for each unit, followed by robust export-standard wooden boxes. Depending on the size, we pack 1 or 2 pieces per box.
Do you provide customized voltage or frequency options?
Yes, we can provide technical adjustments to match the specific voltage and frequency requirements of your local power grid or industrial application.
How is your after-sales service structured?
We provide a full-procedure after-sales follow-up. Our technical team is available to assist with installation guidance and any operational queries throughout the product's lifecycle.
RedCat Motors
