Frequently Asked Questions
Are you a factory or a trading company?
We are a professional manufacturer and designer of hospital beds and related medical products, featuring our own dedicated R&D team.
How do you guarantee product quality?
We maintain a rigorous quality control system in line with ISO13485, including IQC (Incoming Quality Control), PQC (Process Quality Control), FQC (Final Quality Control), and OQC (Factory Pre-shipment Inspection).
Do you accept customized product requests?
Yes, we accept customization. Our R&D team can quickly provide design drawings and produce samples, collaborating closely with production to meet specific customer requirements.
What additional sales services do you provide?
We offer a full range of sales support, including customized sales plans, posters, and brochures to help you market the products effectively.
What is your after-sales warranty policy?
We provide a one-year warranty, five-year maintenance support, and a ten-year supply of spare parts. Issues are addressed within 24 hours with solutions provided within 48 hours.
What is the typical lead time for orders?
Lead times depend on the order size and customization requirements, but we maintain a production capacity of 5000 sets per month to ensure timely delivery.
RedCat Motors
